CUSTOMER INFO
UK DELIVERY
- FREE Standard Delivery on all UK orders.
- Standard Delivery: 2–5 working days
- Express Delivery: 1–3 working days — £4.99.
Orders are not dispatched on weekends or bank holidays.
INTERNATIONAL DELIVERY
Eleva offers international delivery, with shipping charges calculated at checkout.
Estimated delivery times:
- Europe, including Ireland and UK Islands: 1–3 working days.
- USA and Canada: 1–3 working days.
- Australia and New Zealand: 2–5 working days.
- Rest of the world: 2–7 working days.
For delivery queries, please contact info@elevastudio.com.
DELIVERY INFORMATION
Delivery times are estimates. Severe weather, busy shopping periods, customs processing and other circumstances outside our control may cause delays.
Occasionally, outer packaging may show signs of wear or damage during transit. If your items arrive damaged, please contact info@elevastudio.com with your order number and photographs so we can help.
For remote destinations, we may need to use an alternative courier, which could affect delivery times. If we’re unable to fulfil your delivery at the quoted rate, we’ll contact you before dispatch to discuss the options, including cancellation and a refund.
TAXES & IMPORT DUTIES
International orders may be subject to import duties, local taxes or customs fees. Unless stated otherwise at checkout, these charges are payable by the recipient.
If a parcel is refused or returned because customs charges have not been paid, please contact info@elevastudio.com so we can help resolve the return and explain any applicable costs.
WHAT IF AN ITEM IS OUT OF STOCK?
We aim to keep stock availability accurate across our website. If an item becomes unavailable after you place an order, we’ll contact you by email as soon as possible.
You can choose a full refund for the unavailable item or discuss a suitable alternative with our team.
CHRISTMAS DELIVERY
Christmas ordering deadlines will be published here ahead of the festive period. We recommend ordering early to allow for seasonal delays.
Orders are not dispatched on weekends or bank holidays.
BUSY PERIODS
During busy periods, including Christmas and Black Friday, dispatch and customer service responses may take longer than usual. Thank you for your patience.
At Eleva, we accept returns within 14 days of receiving your order.
To qualify, items must be unworn, unused and returned with all original tags and packaging. A receipt or proof of purchase is also required.
Start your return by contacting info@elevastudio.com
Please note that we’re unable to manage return requests through social media.
How to Return
Visit our returns portal and follow the steps to register your return.
A return postage fee of £4.00 will be deducted from your refund.
Exchanges
To arrange an exchange, please contact info@elevastudio.com
European Union — 14-Day Cooling-Off Period
For orders delivered to the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason.
Items must be unworn, unused and returned with their original tags and packaging, alongside a receipt or proof of purchase.
Refunds
Once your return arrives, we’ll inspect it and email you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to process the funds.
If you haven’t received your refund more than 15 business days after approval, please contact us at info@elevastudio.com.
We provide standard and express delivery to suit your needs. Shipping times and costs are shown at checkout.
Free shipping is available on all UK orders. Check our Shipping Policy for international orders.
We deliver worldwide, with availability depending on local couriers. At checkout you’ll see if shipping is possible to your country.
Yes, once your order ships you’ll receive a tracking link by email. This allows you to monitor its progress until it reaches you.
Import duties or taxes may apply depending on your country’s regulations. Customers are responsible for covering these extra charges.
Unfortunately, we do not currently offer collection on our orders.
Afterpay is available in selected regions. At checkout, you’ll see if the option is supported in your country before completing payment.
